SHOP WITH US

This is our recommended option as it is the quickest and easiest way.

 

Please follow the steps below:

  • Browse our curated assorted .
  • ‘Add to cart’ item(s) you like.
  • Review the shopping cart, select your preferred shipping option and click checkout.
  • Enter your shipping and payment details, review T&C and place order. 
  • Once payment is confirm, we will process the order.

If you prefer, it is possible to place an order via whatsapp. Please send the page link of the product here.

 

Please follow the steps below:

  • Copy the product link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply asking for payment details.
  • Once payment is confirm, we will process the order.

 

If you prefer, it is possible to place an order via messenger. Please send the page link of the product and click on the messenger icon on the bottom right of your screen.

 

Please follow the steps below:

  • Copy the URL link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply asking for payment details.
  • Once payment is confirm, we will process the order.

If you prefer, it is possible to place an order via email. Do consider that we usually respond within one day.

 

Please follow the steps below:

  • Copy the URL link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply with an invoice asking for payment details.
  • Once payment is confirm, we will process the order.

SHOP WITH US

This is our recommended option as it is the quickest and easiest way.

 

Please follow the steps below:

  • Browse our curated assorted .
  • ‘Add to cart’ item(s) you like.
  • Review the shopping cart, select your preferred shipping option and click checkout.
  • Enter your shipping and payment details, review T&C and place order. 
  • Once payment is confirm, we will process the order.

 

 

If you prefer, it is possible to place an order via whatsapp. Please send the page link of the product here.

 

Please follow the steps below:

  • Copy the URL link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply asking for payment details.
  • Once payment is confirm, we will process the order.

 

 

If you prefer, it is possible to place an order via messenger. Please send the page link of the product and click on the messenger icon on the bottom right of your screen.

 

Please follow the steps below:

  • Copy the URL link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply asking for payment details.
  • Once payment is confirm, we will process the order.

 

If you prefer, it is possible to place an order via email. Do consider that we usually respond within one day.

 

Please follow the steps below:

  • Copy the URL link of the item(s) you want to order.
  • Specify the colour, size and quantity.
  • Specify your preferred payment method. Depending on where you are placing the order from, these are the payment options. Do not provide any details at this stage.
  • We would reply with an invoice asking for payment details.
  • Once payment is confirm, we will process the order.

 

 

 

 

 

PAYMENT OPTIONS

We use Stripe as our payment provider. Both credit and debit cards from Visa, Mastercard and American Express are accepted.

 

All orders within Singapore are charged in SGD$ inclusive of taxes. All orders outside of Singapore are charged in USD$ excluding taxes. We reserve the right to set the exchange rates at our discretion. The final converted price will be shown at the time of checkout. There may be additional charges imposed by your local banks for such transactions. Customers are responsible to check with their banks.

 

We are unable to offer other currency options at this stage.

For Singapore-based customers, we also offer the option to make payment via PAYNOW or internet bank transfer. Please place an order via whatsapp or email.
For China-based customers, the option to make payment with Alipay is available at checkout.

 

For all other customers, we offer the option to make payment via Paypal or International Bank Transfer. Please contact us via whatsapp or messenger icon on the bottom right of your screen.

PAYMENT OPTIONS

We use Stripe as our payment provider. Both credit and debit cards from Visa, Mastercard and American Express are accepted.

 

All orders within Singapore are charged in SGD$ inclusive of taxes. All orders outside of Singapore are charged in USD$ excluding taxes. We reserve the right to set the exchange rates at our discretion. The final converted price will be shown at the time of checkout. There may be additional charges imposed by your local banks for such transactions. Customers are responsible to check with their banks.

 

We are unable to offer other currency options at this stage.

For Singapore-based customers, we also offer the option to make payment via PAYNOW or internet bank transfer. Please place an order via whatsapp or email.

 

 

For China-based customers, the option to make payment with Alipay is available at checkout.

 

For all other customers, we offer the option to make payment via Paypal or International Bank Transfer. Please contact us via whatsapp or messenger icon on the bottom right of your screen.

SHIPPING AND DELIVERY

With the exception of extended holiday periods, we ship most orders within 1 – 2 working days upon payment confirmation.
We offer free shipping* to local Singapore addresses.

 

We use a variety of courier partners for deliveries. Please note that we are unable to deliver to restricted areas as defined  by our courier partners. Orders are usually collected from our warehouse on the same day they are packed, and our courier partners usually deliver the items within 1 – 2 working days thereafter. In all, customers can expect to receive their orders within 3 – 4 workings days after placing their order.

 

Expedited same day delivery is available at a fee. Please select the option during checkout. Do note the cut-off times for same day delivery as our warehouse still require the usual lead times to process the order. Orders received after the cut-off time may be delivered only on the next day.

 

In all cases, a signature is required to receive the merchandise.

We offer free delivery* on international orders to worldwide locations but may at our discretion cancel orders originating from selected countries. DHL is our courier partner for international deliveries.

 

Items are shipped DDU (Delivered Duty Unpaid) which means orders are subjected to duties and taxes at the destination port. It is the responsibility of customers to check with their local authorities on the applicable charges. Customers will be contacted by DHL to make payment for these charges as part of custom clearance.

 

Delivery times are as per DHL service standards, please check their website for more information. As a guide, orders to most locations within SEA and greater China can be received within 2 working days from the date they are picked up from our warehouse, excluding any complications or delays at the destination customs. Please note we do not ship to PO boxes and other restricted areas as defined  by our courier partners.

 

In all cases, a signature is required to receive the merchandise.

SHIPPING AND DELIVERY

With the exception of extended holiday periods, we ship most orders within 1 – 2 working days upon payment confirmation.

We offer free shipping* to local Singapore addresses.

 

We use a variety of courier partners for deliveries. Please note that we are unable to deliver to restricted areas as defined  by our courier partners. Orders are usually collected from our warehouse on the same day they are packed, and our courier partners usually deliver the items within 1 – 2 working days thereafter. In all, customers can expect to receive their orders around 3 workings days after placing their order.

 

Expedited same day delivery is available at a fee. Please select the option during checkout. Do note the cut-off times for same day delivery as our warehouse still require the usual lead times to process the order. Orders received after the cut-off time may be delivered only on the next day.

 

In all cases, a signature is required to receive the merchandise.

 

We offer free delivery* on international orders to worldwide locations but may at our discretion cancel orders originating from selected countries. DHL is our courier partner for international deliveries.

 

Items are shipped DDU (Delivered Duty Unpaid) which means orders are subjected to duties and taxes at the destination port. It is the responsibility of customers to check with their local authorities on the applicable charges. Customers will be contacted by DHL to make payment for these charges as part of custom clearance.

 

Delivery times are as per DHL service standards, please check their website for more information. As a guide, orders to most locations within SEA and greater China can be received within 2 working days from the date they are picked up from our warehouse, excluding any complications or delays at the destination customs. Please note we do not ship to PO boxes and other restricted areas as defined  by our courier partners.

 

In all cases, a signature is required to receive the merchandise.

 

 

 

EXCHANGE AND RETURN

We want you to be happy with your purchase and in case you changed your mind, we accept exchange and returns within 7 days from the date you receive the item.

 

The below items are not eligible for exchange or returns:

  • Flash sales and other promotional merchandise under final sale conditions
  • Branded and non Mode Assembly brand name merchandise
  • Personalized or custom orders

 

Please note that shipping costs incurred at all stages of this process are to be borne by the customer. 

 

Should you wish to exchange or return an item, please contact us for a request form and more specific instructions.

 

We will approve an exchange or return if the below conditions are met:

  • Customer notifies customer care team within 7 days of receiving item(s).
  • Customer submits form and mails out item within 7 days of correspondence.
  • Item is received in its original packaging, new and unused in its original condition, with all the labels and tags intact and undamaged.
  • Valid proof of purchase.

 

We reserve the right to reject any returns which does not meet all of the above conditions. Items which are not accepted will be sent back to the customer at their costs.

 

Once we receive the item, an email confirmation will be sent to the customer. We may take up to 7 days for this assessment process. For successful exchanges, we will ship the item of your choice at your cost. For successful returns, a refund will be credited to your initial payment mode within 7 days. Do take note that it may take up to 21 days  for the refund to show on your bank’s statement due to processing times by the different parties involved in the process.

Refund amount would be calculated on the actual amount paid and does not include the below:

 

  • coupons and any promotional discounts applied
  • Taxes and duties incurred
  • shipping and related handling costs
  • bank charges
  • any other non-merchandise charges

 

For orders which qualified for free-shipping, a fee of SGD$5 and SGD$30 would also be deducted from the total amount for Singapore and International orders respectively.

EXCHANGE AND RETURN

We want you to be happy with your purchase and in case you changed your mind, we accept exchange and returns within 7 days from the date you receive the item.

 

The below items are not eligible for exchange or returns:

  • Flash sales and other promotional merchandise under final sale conditions
  • Consignment and non Mode Assembly brand name merchandise
  • Personalized, custom made and special orders

 

Please note that shipping costs incurred at all stages of this process are to be borne by the customer. 

Should you wish to exchange or return an item, please contact us for a request form and more specific instructions.

 

We will approve an exchange or return if the below conditions are met:

  • Customer notifies customer care team within 7 days of receiving item(s).
  • Customer submits form and mails out item within 7 days of correspondence.
  • Item is received in its original packaging, new and unused in its original condition, with all the labels and tags intact and undamaged.
  • Valid proof of purchase.

 

We reserve the right to reject any returns which does not meet all of the above conditions. Items which are not accepted will be sent back to the customer at their costs.

 

Once we receive the item, an email confirmation will be sent to the customer. We may take up to 7 days for this assessment process. For successful exchanges, we will ship the item of your choice at your cost. For successful returns, a refund will be credited to your initial payment mode within 7 days. Do take note that it may take up to 21 days  for the refund to show on your bank’s statement due to processing times by the different parties involved in the process.

 

 

 

 

Refund would be calculated on the net amount paid less a 5% administrative fee and does not include the below:

  • coupons and any promotional discounts applied
  • shipping and related handling costs*
  • bank charges
  • any other non-merchandise charges
  • taxes and duties incurred

 

*For orders which qualified for free-shipping, a fee of SGD$5 and SGD$30 would also be deducted from the total amount for Singapore and International orders respectively.