QUALITY PROMISE

All our merchandise are hand crafted by skilled artisans using premium genuine leather. Minor irregularities are hallmarks of this artisan process and use of natural materials. These variations give each piece a unique character and should not be considered as defects. All products are handled with utmost care during packing and carefully checked again before delivery to our customers.

PRODUCT WARRANTY

All^ Mode Assembly merchandise purchased on this webstore are covered by a one-year limited warranty from the date of purchase, against quality-related defects in material and craftmanship under reasonable use conditions. This warranty does not include accidental damage, change-of-mind, irresponsible use or normal wear and tear. Warranty will be voided if any modification or alteration is made to the original product.

 

In the event that a claim on warranty is necessary, please contact contact us for a warranty claims form and more specific instructions.

 

In most cases, the below information is necessary:

  • Product item code and a photo of the full product
  • Clear photo of the part showing the defect
  • Detailed description of the defect
  • Valid proof of purchase

 

Once we receive the item, an email confirmation will be sent to the customer. Upon inspection and confirmation that the defect falls under the conditions of our product warranty, we would at our discretion, repair or replace the product at no cost to the customer. The initial assessment process may take up to 7 days.

 

Please note that shipping costs incurred at all stages of this process is to be borne by the customer. 

 

^For brand name merchandise, please check the respective brand pages on our site.